Bob Feldman - Creative Communication and Presentation Skills across cultures

Effective Communication And Interpersonal Skills

9:00-10:30: Self-Awareness
Body awareness
Self and partner observation
Habits and mannerisms
Personality qualities
10:30-10:45: morning tea break
10:45-12:30: Communication Styles
Communication and behavioural styles
How we receive information
Understanding, appreciating and working with differences
12:30-1:30: lunch
1:30-3:00: Managing Effective Communication
The communication process
Elements of effective communication
Assertiveness
The three V's of communication
3:00-3:15: afternoon tea break
3:15-5:00: Verbal Communication
Words and meaning
Clear and confirming communication
Use of the voice
Vocal variety

9:00-10:30: Non-Verbal Commmunication
Body language basics
Proxemics: use of space
Effective use of non-verbal communication
10:30-10:45: morning tea break
10:45-12:30: Identify, Establish And Maintain Rapport
Pacing to develop rapport
Active listening
Effective and constructive feedback
12:30-1:30: lunch
1:30-3:00: Emotional Intelligence
Empathy: foundation for interpersonal communication
Reaching out and making connections
Trust and support
3:00-3:15: afternoon tea break
3:15-5:00: Managing Conflicts
Reasons for conflicts
Conflict management styles and strategies
Conflict resolution
Wrap-up, feedback and evaluation