Emotional Intelligence
Training Need
The driving force in the 21st century may be EQ (Emotional Intelligence) rather than IQ. Recent research has shown that people with high EQ generally outperform those with high IQ, the traditional method for measuring intelligence. Poor EQ skills rather than technical incompetence or low IQ consistently derail the best of efforts by executives and managers. This training provides the skills needed to develop, improve and enhance your emotional intelligence.
Target Audience
The programme is geared towards key senior managers and executives that have leadership roles. Later, the programme can be tailored to staff at all levels who may benefit from understanding and increasing their emotional intelligence.
Programme Objectives
- Understand the importance of emotions and emotional intelligence for effective management and leadership
- Increase your level of EQ competencies in five key component areas
- Develop ability to recognise and regulate your emotions
- Develop greater self-awareness
- Foster trust, cooperation and open communication in your relationships
- Improve ability to communicate and make decisions
- Influence, persuade, inspire and guide your staff and clients more effectively
- Expand ways to resolve conflict more easily
- Control and manage your emotions for higher productivity
Duration
This is designed as a one-day programme. However, we can consider a two-day programme in the future depending on the response. A follow-up additional day can also be effective.
Programme Content
Emotional Intelligence, the ability to manage our emotions and those of others,
holds the key to improving personal and organisational performance. This
programme provides an overview to Daniel Goleman's five major components of EQ –
self-awareness, self-management, self-motivation, empathy and
relationship-building – and leads towards connecting this knowledge with
behaviours and competencies that will align with personal and organisational
goals and visions. The morning session will focus on personal management and
the afternoon on interpersonal management.
Many managers and executives either dismiss emotions entirely or see them as a
sign of weakness to be avoided at all costs. According to research into
emotional intelligence, this is a misdirected and outdated viewpoint. The
paradigm has shifted from emphasis only on the bottom-line to being in touch
with the "heart-line" which motivates and elevates our capacity to be effective,
creative and exceptional on a deeper level. This will be necessary for any
company to be a leader in its field. The ability to sense, understand and apply
the energy and sensitivity of emotions will increase your connection, influence
and effectiveness as a leader, and will have positive ripple-effects throughout
the entire organisation.
Methodology
Lecture, group discussions, physical exercise and group activities, questionnaire, brain-storming, role-plays
Program Outline
- 9:00-10:30
Self-Awareness
Emotional intelligence (EQ) defined
Understanding emotions and their importance for effective communication
Five key components of EQ
Habits and their power
Strengths and weaknesses
Personality
Recognition and expression of emotions and their impact on our behaviour- 10:30-10:45
- Tea Break
- 10:45-12:30
Self-Control and Self-Motivation
Assertiveness and appropriate expression
Body language basics
Vocal exercises and expression
Managing your self-talk
Rhythms of the day
Visualisation techniques- 12:30-1:30
- Lunch
- 1:30-3:00
Empathy
Enhancing our own and other's self-esteem
Building trust - an essential skill and quality
Active listening
Developing rapport
Constructive feedback
Commitment- 3:30-3:45
- Tea Break
- 3:45-5:00
Building Relationships
Conflict styles and strategies
Using language in an EQ way for interactions and presentations
Blind spots
Seeing differently
Creating visions to motivate and inspire
Encouraging a culture of openness and authenticity
Action plan for developing and using EQ