Trust Matters
Course Description
We are in a crisis of trust. Management surveys across the globe seem to
conclude with the same findings, that most employees do not trust their bosses,
their leaders and often each other in terms of honesty, integrity and
respectfulness. This has major consequences for our productivity, well-being
and enjoyment of our jobs. Trust is a skill which is one of the least-developed
in the workplace today. It is the essential glue that holds departments, teams
and workgroups together - or not, if trust is lacking. According to Stephen
M.R. Covey, the ability to establish, grow, extend and restore trust is the key
leadership competency in our global economy today.
This one-day course examines our issues of both personal trust and trust in the
people we work with in our organisations. It reflects a wide variety of
research, including principles of trust laid out in Covey's latest book, "The
Speed of Trust." Interactive and participatory activities which I have
developed will help illuminate, strengthen and deepen the concepts to create a
meaningful experience. The course includes an enjoyable mixture of lecture,
discussion, reflection, and interactive role-plays, games and movement
activities.
Course Objectives
- Awareness of the elements constituting trust
- Identification of personal and organisational trust issues
- Experience how trust feels
- Increase ability to act with integrity and credibility
- Examine behaviours which affect our trust in personal and professional Relationships
- Speak more direct and clearly; use body language more effectively
- Enhance listening skills to demonstrate trust
- Create an action plan to improve, develop and extend trust on the job and in your personal life
Course Outline
- 9:00-10:15
Trust Issues
Trust Issues
Crisis of trust
What is trust?
Trust behaviours and experiences
Trust survey
Trust log- 10:15-10:45
- Tea Break
- 10:30-12:15
The Feeling of Trust
Trust radius
How does trust feel?
Increasing integrity
Demonstrating credibility- 12:15-1:15
- Lunch
- 1:15-3:00
Trust Behaviours
A review of S.M.R. Covey's 13 trust behaviours
Communication of trust
Enhancing use of body language and voice
Direct and clear communication
- 3:00-3:15
- Tea Break
- 3:15-5:00
Trust Audit
Active listening techniques to create trust
Keeping commitments
Developing a trust audit
Action plan to increase trust abilities
Review and wrap-up